Our Services • AFNAM

Our Services

BESPOKE SOFTWARE DEVELOPMENT

AFNAM has the capability and resources to develop the right business solution for your needs from the scratch. Our dedicated software development team comprises of business analysts, developers and project managers who are more than capable of delivering the right solution for your specific needs which cannot be catered by off-the-shelf products. Our development capabilities are cross platform enabling successful delivery of complex integration projects both on premise and cloud.

IT INFRASTRUCTURE

AFNAM, through its partners, provide complete IT solutions ranging from hardware equipment procurement, installation, maintenance and support. We also provide end to end networking solutions for commercial facilities to our valued customers

BUSINESS PROCESS OUTSOURCING

AFNAM provides comprehensive call centre establishment, management, maintenance and BPO services to customers in Saudi Arabia through its strategic alliance with IBEX Global. IBEX GLOBAL SOLUTIONS (IBEX) is a global provider of Contact Centers / BPO Solutions. Established in 2001, IBEX is headquartered in Washington, DC, US and traded on the London Stock Exchange (IBEX ticker). Having an annual turnover of approximately USD 200 million, IBEX operates 21 operational centers worldwide across US, South America, Europe, Africa, Middle East, South Asia & Asia Pacific.

IBEX services all aspects of customer services management from basic customer care to high-end level 1, 2 and 3 technical support to leading global brands such as AT&T, Apple, Google, Orbitz, DIRECTV, Barclays, Bentley, Honda, Unilever, Nestle, etc. For these and other customers, IBEX employs more than 10,000 employees supporting 20 different languages. Some of IBEX customers are included in the Fortune 100 enterprises which speak of the strength of our customer portfolio.

The range of services provided includes call centre establishment, provision of equipment, solutions, software applications, recruitment and training for call centre operations. All these services can be provided as one-time or a managed end-to-end call centre solution to our customers which enables them to reap the benefits of business process outsourcing to the maximum extent.

ENTERPRISE SOLUTIONS DEVELOPMENT, IMPLEMENTATION, SUPPORT AND MAINTENANCE

AFNAM’s team of highly skilled and experienced services professionals is committed to provide project management, business analysis, implementation, customization, upgrade, maintenance, technical support and training related services to our customers.

AFNAM’s team of highly skilled and experienced services professionals is committed to provide project management, business analysis, implementation, customization, upgrade, maintenance, technical support and training related services to our customers.

At AFNAM we assure to equip you with the right solutions, so that you derive maximum value out of your investment in technology.

BUSINESS ANALYSIS TRAINING

Business analysis is the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. Applying business analysis standards and processes is leading to gather real requirements, good managed, verified and validated, and to get out of wasting time and money by executing successful project and meeting stakeholders expectations.

Consultants are using the standards of international institute of business analysis (IIBA), in addition to all required methodologies regarding to special cases such as: ITIL, PM process Groups, Prince2, BP re-engineering, Enterprise Architect, CMMI, SCRUM, Agile methodology, ISO standards and more.

AFNAM offers many services to support the business analysis field of work whether it relates to analysts, project, processes or enterprise.

AFNAM ,as the only one Endorsed Education Provider (EEP) for International Institute of Business Analysis (IIBA) in Saudi Arabia, introduces the following training courses for Business Analysis in Saudi Arabia:

  • CCBA & CBAP Exam Preparation
  • Business Analysis Fundamentals

These courses are based on the book “Business Analysis Body Of Knowledge” (BABOK), and prepare trainees to be “Certification of Competency in Business Analysis” (CCBA) or “Certified Business Analysis Professional” (CBAP) certified